Customer Service,
Reimagined with AI
Ripi is the new Reply. Go beyond simple answers—seamlessly connect customers directly to the services they need with intelligent automation.
More than just answers.
A complete service journey.
Ripi doesn't stop at "Hello". It guides your customers from a simple question all the way to a resolved service request.
Instant Auto-Reply
Customer asks a question. Ripi's AI understands the intent and provides an instant, accurate answer from your knowledge base.
Service Portal Routing
If the user needs a specific service (e.g., "Apply for Loan"), Ripi seamlessly routes them to the correct self-service workflow.
Smart Human Handoff
If the issue is complex or the user is frustrated, Ripi passes the full context to a human agent for a personal touch.
One Inbox.
Every Conversation.
Deploy one smart chatbot across Facebook, WhatsApp, Web, and more. It handles inquiries automatically without human intervention, ensuring instant 24/7 support.
Unified Omni-Channel Bot
The same intelligent bot works seamlessly across Facebook, WhatsApp, Web Widget, and more.
Zero-Touch Resolution
Automate replies completely. The bot handles routine queries instantly so humans don't have to.
Smart Human Handoff
AI recognizes when empathy is needed and seamlessly transfers context to a human agent.
Hi, I'm having trouble with my recent order #8829. It hasn't arrived yet.
Hello John, I've checked order #8829. It is currently at the local distribution center and is scheduled for delivery by 2 PM tomorrow. Would you like me to send you the tracking link?
AI-Powered
Intelligent Self-Service.
Embrace the Flower of Service. Ripi enhances your core product by automating the essential supplementary services—Information, Consultation, Order Taking, and Exceptions—turning every interaction into a seamless, value-added experience.
Information & Consultation
Ripi's AI acts as an always-on consultant, providing instant answers and personalized guidance to customers.
Order Taking & Billing
Automate the transaction layer. Build visual workflows for applications, bookings, and payments that customers can self-serve.
Exceptions & Safekeeping
Handle special requests and protect customer trust. Ripi intelligently routes complex issues to human experts while ensuring data security.
Know your customers
better than ever before.
A central dashboard that gives you deep insights into customer sentiment, behavior, and history. Turn data into relationships.
Central Command Center
Manage all customer interactions, tickets, and data from a single pane of glass.
AI Sentiment Analysis
Automatically detect customer mood and urgency. Prioritize frustrated customers before they churn.
Smart Segmentation
Group customers dynamically based on behavior, spending, and support history for targeted engagement.
Rich Customer Profiles
See the full picture. Past tickets, purchase history, and communication preferences all in one place.